La Mer × Revieve Results
Project Overview
We partnered with La Mer to reimagine the digital skin analysis experience powered by Revieve. Our mission was to bring the same high-touch care found in La Mer’s in-store consultations into the online results page, ensuring the journey felt intuitive, transparent, and true to the brand’s luxury values.
The Challenge
1
Skin analysis results were presented in a way that felt too clinical and overwhelming for unguided users.
2
Users needed help understanding Tone, Sensitivity, and Structure without jargon or negative framing.
3
Product recommendations lacked transparency, customers wanted to know why each product was suggested and how to use it in their routines
4
The online experience had to match the elegance of La Mer’s in-store rituals.
Our Approach
We conducted a results page workshop, combining UX methods, affinity mapping, and brand storytelling. Together with La Mer, we focused on three guiding questions:
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How can we make results easy to navigate and understand on their own?
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How do we show the direct connection between skin concerns and La Mer product recommendations?
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How do we build trust and credibility while maintaining a luxury feel?
Key Design Directions
✨ Guided Experience: Added ambassador storytelling, animated diagrams, and explainers for each skin concern.
✨ Trust & Transparency: Linked each product to the specific skin concern it addressed, with clear ingredient benefit explanations.
✨ Luxury Feel: Used positive, empowering language and interactive, elegant visuals instead of technical jargon.
✨ Routine Clarity: Organized results into clear regimens (core vs. extended), showing when and how to use each product.
The Outcome
The redesigned concept transformed the results page into a guided, educational, and luxurious journey. Users now:
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Clearly understand their skin analysis results.
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Trust recommendations backed by transparent ingredient explanations.
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Feel reassured with a tailored regimen that mirrors La Mer’s expert in-store experience.
This project helped La Mer create a seamless bridge between online and in-store consultations, reinforcing its values of expertise, care, and transformation.
